MatchMyTrips will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through mybooking section or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
MatchMyTrip will process refund within 72 hrs only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions
Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.
Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
MatchMyTrips shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the MatchMyTrips liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of assurity given by airlines/hotels/suppliers, MatchMyTrips may sometimes refund amount to the customer but MatchMyTrips reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational/bankrupt